Refund & Return Policy

RETURN AND REFUND POLICY
(All products except, Bathroom & Kitchen Fixtures such as: Faucets)

 

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

The customer needs to notify the company of any changes that need to be applied to an order within the 24 hours the purchase has been placed. Home And Tower Life is not responsible for wrong orders.

Returns must be notified within the 5 (Five) days after delivery and the items must be unopened and in their original condition.

RETURN AND REFUND POLICY FOR BATHROOM AND KITCHEN FIXTURES (FAUCETS).

Free Return Policy on Faucets. Refund within 15 days of delivery in the original condition and packaging.

-Returns for faucets are Free only for those orders that meet the next requirements:

  • Returns must be notified within the 5 (Five) days after delivery and the items must be unopened and in their original condition.
  • Return window is open for 15 days after delivery.
  • RE-STOCKING FEE is voided for those orders that are kept unopened, never used and in their original condition. (A dedicated team will review each returned order in order to validate your request.)

For orders that passed the 15 days free return window are welcome for returns within 30 days of delivery. However, cost of return shipping label will be applied.

-DAMAGED OR DEFECTIVE FIXTURES

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 15 days of the delivery date.

Each faucet has its own Warranty Policy.

We apologize for your less than perfect experience.

End of Return And Refund Policy for Bathroom And Kitchen Fixtures.

Returns must be notified within the 5 (Five) days after delivery and the items must be unopened and in their original condition.

RETURN FOR FREE ANY ITEM - PLEASE AVOID RE-STOCKING FEE.

*IF ITEMS ARE NOT RETURNED IN THEIR ORIGINAL CONDITION A 20% RESTOCKING FEE WILL BE APPLIED.*

-ORIGINAL CONDITION: NEVER USED, UNOPENED & IN THEIR ORIGINAL PACKAGING.

You can choose between a refund in store credit or a refund to your original payment method.

As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 

Please contact us within 48 hours after making a purchase using the contact form to the side to initiate a return or refund.

Each product comes with a warranty policy. 

DAMAGED OR DEFECTIVE ITEMS

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

RETURN SHIPPING STEPS

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2-7 business days of us receiving the product. 

If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you are able to ship the products and when we receive them.

***ART WALL CAN  NOT BE RETURNED*** 

Oil Paintings And Canvas Can Not Be Returned.