Refund & Return Policy
RETURN AND REFUND POLICY
Making A Purchase:
Changes to Orders: Please notify us of any changes to your order within 4 hours of placing it. We cannot be held responsible for incorrect orders after this period.
Cancelling an Order: Please notify us of any cancellation request for your order within the 4 hours of placing it. After 4 hours, we may not be able to cancel your order.
Return Window: You have 14 days from the delivery date to return an item.
Notification: You must notify us within 3 days of delivery if you wish to return an item. After this period, returns will not be accepted.
Condition for Returns: Items should be in their original condition: unused, unopened, and in original packaging.
No Restocking Fee for Unused Items 🎉: Should the item not be in its original condition, a restocking fee will apply. We reserve the right to determine the appropriate fee if items aren't returned in their original state.
Shipping Costs: Original and return shipping costs will be deducted from your refund, even for items with initial free shipping.
Refund Options: Choose between a refund in store credit or back to your original payment method.
Processing Time: Once we receive your returned item, please allow 2-3 business days for us to process your refund.
Art: Art wall, oil paintings, and canvas items cannot be returned.
- Each product comes with its own warranty policy. Please refer to the product's details for specific information.
How to Initiate a Return:
Contact us within 72 hours of your order being delivered by using the contact form to initiate a request of return or refund.
After your return request is accepted, our team will guide you with the steps and shipping label to return your item.
- Once your order is received, our team will check the current condition of the items and determine if they are out of charges or re-stocking fee is applicable. Refunds are processed within 2-7 business days of receiving the item.
We sincerely apologize for any inconvenience and always strive to make your shopping experience enjoyable.
- Our policy was last updated on August 20, 2023.
- Orders placed after 8/20/2023 re-stocking fee has been removed and will only apply to those orders that are not received on its original condition.
- For orders placed before 8/20/2023 may be subject to a 20% restocking fee.